Senior Program Coordinator, Stewardship Operations
Reporting to the University Alumni and Development Program (UADP), this position contributes to the successful operation of the comprehensive UADP Stewardship Program. This position will take direction and be managed by the Associate Director of Stewardship and will work collaboratively with other key members of the UADP. This individual will play a key role in ensuring the university’s highest-level donors and planned gift donors are engaged, inspired, and recognized through unique and meaningful activities.<p>
This position requires professionalism, discretion, and organization; accuracy and attention to detail; use of good judgment; excellent communication and interpersonal skills; an ability to set priorities and handle multiple projects; and computer proficiency. Incumbents work independently under general direction, keep official records, and interpret guidelines, procedures, policies and practices. Incumbents may have contact with high-level constituents requiring use of business vocabulary, tact, discretion and judgment.
- Execute tasks and processes within the UAZ and UAF presidential acknowledgment systems and other acknowledgments as assigned; maintain the accuracy and timeliness of acknowledgments to donors; upload and maintain the letter and receipt templates in the donor database.
- Assist with the development of processes and execute tasks within the UADP tribute notification production ensuring the accuracy and timeliness of notifications to tributees.
- Assist with the development of processes and execute tasks within the UADP pledge payment reminder process ensuring accurate and timely delivery of payment reminders to donors.
- Ensure central operations stewardship activities are accurately recorded in the database.
- Update high-profile donor records in the database as needed.
- Request/produce donor lists and create routine giving reports as needed. This includes verification and reformatting data for presentation dependent upon the needs of the end user of the list or report.
- Assist with development and tracking of budgets for program areas as assigned.
- Serve as first point of contact for campus and UADP colleagues seeking assistance from the stewardship team via email@example.com and/or the Jira ticketing system.
- Provide administrative support to the stewardship team as needed.
- Provide backup to the donor services email and phone line as necessary.
- Provide backup building receptionist coverage as necessary for Swede Johnson Building.
- Perform other duties as assigned.
Knowledge, Skills, & Abilities
- Dedication and passion for impeccable donor service
- Ability to manage multiple projects with competing deadlines
- Ability to work independently as well as collaboratively
- Excellent attention to detail and follow-through skills
- Familiarity with identifying needed resources and working within budgetary parameters
- Proficiency in the use of personal computers and Microsoft Office software (Word, Excel, PowerPoint, and Outlook)
- Ability to interface with internal and external stakeholders with diplomacy and tact
- Ability to build and maintain productive relationships with UADP colleagues and UA faculty and staff members
- Demonstrated commitment to exceptional customer service with the ability to translate the UADP guiding principle of donor-centricity into programmatic practices
- Recognizes and respects different perspectives. Open to the ideas and views of others
- Adaptable to changing processes and environments
- Ability to maintain donor confidentiality
- Ability to understand and follow UAZ, UAF, and UADP policies and procedures
- Knowledge of donor relations/stewardship
- Familiar with UAZ campus
- High school diploma or equivalent, or equivalent learning attained through experience required.
- Minimum of 5 years of relevant experience required.
- Ability to drive according to the University Fleet Safety Policy.
- Experience using Raiser’s Edge or Blackbaud CRM
- Experience working within an academic setting or large, complex institution
The University of Arizona and the University of Arizona Foundation offer employees a robust array of enticing benefits. From premium healthcare coverage to tuition reduction to 40+ days off annually (22 vacation, 12 sick, 10 holidays, etc.), employees are well cared for.
The University Alumni & Development Program is an office comprised of both University of Arizona and University of Arizona Foundation employees, and as such, shares the intuition’s approach to diversity and inclusiveness:
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information.